Tech Guide
WhatsApp Business Features

The upgraded version of WhatsApp has many advanced features to it. Hence WhatsApp Business is a good and quick messaging app made for small business owners, or anyone similar, allowing them to easily connect and interact with their customers by using tools to automate, sort, and easily respond to messages.

Use of WhatsApp business

The new WhatsApp business feature can be used by businesses, to connect and interact with existing and potential customers, which allows them to personally and directly promote their products, services, and many more. It also encourages people to grow their business through it. Hence, WhatsApp updates its features from time to time.

Some amazing uses of WhatsApp Business features

    • It works as a separate messaging app for business.
    • Helps in building trust through the Business profile.
    • Owners can easily respond to customers with auto-replies.
    • Can effectively maintain our customer contact list.
    • Can help in the promotion of the product.

Steps to start WhatsApp

  1. Business Profile

WhatsApp Business Profile

Following are some of the features of WhatsApp:-

The new WhatsApp Business feature is used for Business profiles and it will be listed as a ‘Business Account’ which will contain helpful information for your customers, like a description, address, email address, website, and trading hours.

Steps to start it on your phone:-(click on) Menu button(3 vertical dots in the top right-hand corner)>Settings>Business Settings>Profile

  • 2.WhatsApp and Labels associated with it

WhatsApp Business Labels

The users can easily create and assign it to customers for labels, which allows them to organize their contacts and easily find them again using filter functions in a very good way.

Steps to start it on your phone:- (Tap) Menu button> Labels

  1. Greeting Messages

The Greeting Messages can be used to introduce customers to your business when they message you for the first time or even after 14 days of no activity.

Steps to start it on your phone:-

(Click) Menu button> Settings> Business Settings> Greeting Message

  1. Quick Replies

WhatsApp Business Quick Reply

These quick Replies are frequently sent messages which you can create, save and reuse at any time. These can be used to easily answer commonly or frequently asked questions.

Steps to start it on your phone:-

(Click) Menu button > Settings > Business Settings > Quick Replies

  1. Automated Responses

The Automated Responses, helps to set an away message when you’re unable to respond immediately to your customers and let them know when they can expect a response. It is basically a quick response.

Steps to start it on your phone:-(Click) Menu button > Settings > Business Settings > Away Messages

  1. Message Statistics

These Message Statistics gives you access to important metrics, helps in allowing you to view how many messages were successfully sent, delivered and read by them.

Steps to start it on your phone:-(Click) Menu button > Settings > Business Settings > Statistics

Important Reminder before start using WhatsApp Business app.

If you want to create a WhatsApp Business profile, before that please be aware that it’s a separate entity and that there’s no connection between your personal account and the business account so don’t have a second thought regarding it.

And you can register an account with a business number or your existing personal WhatsApp number for using it.

Special Note- Once you use your personal number for Business registration, your personal WhatsApp profile will convert to the Business and all contacts will import to your Business profile immediately.

Hence, the users are unable to search for businesses on neither WhatsApp nor for WhatApps Business. And for this reason, business owners using WhatsApp Business will need to find a way for customers to connect with their brand via WhatsApp. It can be done by adding a WhatsApp chat button or phone number to the website, traditional advertising, or word of mouth or through messaging.

How to Enable and use it on your phone

  1. Make sure that WhatsApp Business is available in your location and for your mobile device while using it.
  2. Then, select the number you want to use for the Business profile.

How to download and install WhatsApp Business on your mobile from its app store.

  1. First, open your WhatsApp Business, then you will need to verify your business phone number.
  2. Next, set your business name.
  3. Click on the menu button and head to profile settings, where you can complete a variety of fields that you want to share with your customers or many more.

Now you are done enjoy your WhatsApp freely Also, while you use WhatsApp Business may not be feasible for all businesses, it’s an app that could be useful for many small business owners; especially for those who are always on the move for any ventures. Hence, it gives them extra features that are not present in the conventional app or any other similar.

Still, if you have any query feel free to call back anytime.

Quick links- Norton VPN not working / Norton cancel subscription / Activate Norton / Norton login / Norton Setup /


John M Norton